Xerox 90-8017-800 Datasheet download pdf (Page 115)

Maintenance

110 DocuMate 272 Scanner User’s Guide

Error

Code Problem Description Solution

0 Scanner is not

connected to the

computer. (The LED

does not flash “E” and

the status light

remains green.)

A cable may be loose. Check

that the scanner’s cables are

correctly attached to the

computer. If the scanner still

does not connect, re-boot the

computer.

1 The scanning

hardware in the body

of the scanner has

malfunctioned.

Re-boot your computer. If the

problem persists, contact Xerox

Technical Support.

2 The scanning

hardware in the ADF

portion of the scanner

has malfunctioned.

Re-boot your computer. If the

problem persists, contact Xerox

Technical Support.

3 The main board in the

scanner has

malfunctioned.

Re-boot your computer. If the

problem persists, contact Xerox

Technical Support.

4 The CCD in the body

of the scanner has

malfunctioned.

Re-boot your computer. If the

problem persists, contact Xerox

Technical Support.

5 The CCD in the ADF

portion of the scanner

has malfunctioned.

Re-boot your computer. If the

problem persists, contact Xerox

Technical Support.

6 The scanner’s cover

is open.

Close the scanner cover and

make sure it attaches

completely.

7 The lamp in the

scanner body has

malfunctioned.

Make sure that the lamp has

not been turned off manually.

See the steps on page 71 to

turn the lamp on and off. Re-

boot your computer. If the

problem persists, contact Xerox

Technical Support.

8 The lamp in the ADF

portion of the scanner

has malfunctioned.

Make sure that the lamp has

not been turned off manually.

See the steps on page 71 to

turn the lamp on and off. Re-

boot your computer. If the

problem persists, contact Xerox

Technical Support.

9 Paper jam See “Clearing Paper Jams” on

page 106.

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