Xerox DC User Manual Page 321
- Page / 352
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
Rated. / 5. Based on customer reviews
Xerox Document Centre Reference Guide Page 15 - 3
15. Problem Solving
Calling the Welcome Center
If you are experiencing difficulty with your Document Centre,
check the suggestions in the following Table of Troubleshooting
Tips to see if you can solve the problem before contacting the
Welcome Center. You might be able to resolve the situation quickly.
If the difficulty persists, contact the Xerox Welcome Center. The
Welcome Center telephone number is conveniently located on the
Machine Information screen.
The Welcome Center will want to know the following information:
The nature of the problem, the Machine Serial number, the fault
code if any, and the name and location of your company.
NOTE
If you require assistance from the Welcome Center, contact them at
the following phone number.
USA (800) 821-2797
Canada (800) 939-3769
- Document Centre 1
- 490/480/470/460 DC/ST 1
- Radio Frequency Notice 4
- Canadian EME 5
- Telephone Requirements Notice 6
- Table Of Contents 11
- Table of Contents 13
- 1. Safety Notes 23
- Symbology 24
- Electrical Safety 24
- Emergency Power Off 26
- Ozone Information 27
- Laser Safety 28
- Operational Safety 29
- Never Do These 30
- 2. Start Here 33
- Terms and Typeface 34
- Typefaces 35
- Information Sources 36
- At the Machine 36
- Frequently Asked Questions 37
- 3. Product Overview 39
- Hardware Component Diagram 40
- Document Feeder and Scanner 41
- Document Glass 42
- Paper Trays (Trays 1 - 4) 43
- Setting Up Paper Trays 43
- Auto Tray Switching 44
- Bypass Tray (Tray 5) 45
- High Capacity Feeder (Tray 6) 46
- User Interface 47
- Touch Screen 49
- Finisher 50
- Offsetting Catch Tray 51
- Convenience Stapler 52
- 4. Making Copies 53
- Basic Copying Tab 54
- More Output Options 56
- 2 Sided Copy 58
- Reduce / Enlarge 60
- Custom Setting 62
- Paper Supply 63
- Lighten/Darken 66
- Background Suppression 66
- More Image Quality 67
- Bound Originals 70
- Edge Erase 73
- Mixed Size Originals 76
- Image Shift 78
- Transparency Dividers 80
- Booklet Creation 81
- Multi-Up 82
- Output Cover Images 84
- Cover Stock 84
- Invert Image 85
- Job Assembly Tab 86
- Build Job 87
- Build Job Controls 88
- Sample Set 89
- Stored Programming 90
- 5. Fax (Optional Feature) 91
- Setting Up a Network Fax 92
- Fax Repository Setups 93
- Fax Network Service Login 94
- Getting to the Fax Feature 97
- Sending a Fax 98
- Dialing Characters 100
- 5. Fax (Optional 101
- Feature) 101
- Pulse-to-Tone Switch [:] 102
- Begin DTMF [*] 102
- End DTMF [#] 102
- Phone List 103
- Resolution 104
- Sides Scanned 104
- More Fax Features screen 105
- Image Quality 106
- Delayed Send 107
- Original Input 108
- Scanning resources 110
- 6. Network Scanning 111
- (Optional Feature) 111
- Template Overview 112
- How to scan a document 114
- Network Scanning Tab 115
- Destination 116
- Update Template list 116
- Image Adjustment tab 120
- Output Format 124
- Filing Setups 125
- Template Pool Setup 126
- Polling Setup 126
- Authentication 129
- Service Access Control 131
- Network Authentication Access 132
- Guest Access 133
- 7. E-mail (Optional Feature) 135
- E-mail Network Service Login 136
- 7. E-mail (Optional 137
- Login - Authentication Access 137
- Login - Guest Access 138
- Basic E-mail Tab 139
- Edit Subject 140
- Subject: 140
- Remove All 140
- Address List 141
- How to Add Recipients 144
- Address Book 145
- Image Adjustment Tab 146
- Output Format Tab 147
- 8. Job Status 149
- Job Status 150
- Other Queues 152
- Managing the Job Queue 153
- Required Resources 154
- 9. Machine Status 155
- Machine Information Tab 156
- Machine Details 157
- Paper Tray Status 158
- Billing Counters 159
- Print Reports 160
- The Faults Tab 161
- The Supplies Tab 162
- 10. Tools 163
- Default password 1111 164
- System Settings Screen 1 170
- System Settings Screen 2 171
- System Settings Screen 3 172
- Paper Management System 173
- Tray Management 174
- How to get here 174
- Tray Priority Settings 176
- Auto Selection 176
- Default Stock 178
- Standard Size Required 180
- Audio Tones 181
- Display Brightness 182
- Time and Date 183
- Configuration Report 185
- Job Sheets 186
- Reduce and Enlarge Presets 188
- Measurements 189
- Document Scanner Size Sensing 190
- Decurler Setting 191
- Display Options 192
- Image Rotation 193
- Contention Management 194
- Single Job Mode 195
- Output Options 196
- Electronic Hole Removal 198
- Feature Defaults (Copy jobs) 199
- Screen Defaults 200
- Online/Offline 201
- Supplies Management 203
- Configuration and Setup 206
- Remote Data Transfer Setups 208
- Enable Incoming Calls 209
- Using a PhoneShare Device 211
- Sixth Sense 212
- Connecting the Telephone Line 213
- Machine Tests 214
- Xerographic System Routine 216
- User Interface Tests 217
- Test Function 218
- Video Path Diagnostics Test 219
- Echo Tests 220
- Network Connectivity Test 221
- Controller 222
- Customer Software upgrade 223
- Power Saver Administration 224
- Low Power Mode Indications 224
- Power Saver Timer Values 225
- Software Reset 226
- 11. Tracking Usage 227
- Auxiliary Accounting Devices 228
- Auxiliary Device Notes 229
- Auxiliary Interface Setup 230
- Internal Auditron 232
- Internal Auditron Overview 233
- Planning an Auditron System 234
- Changing the Tools password 240
- Auditron Initialization 241
- Auditron General Accounts 244
- Types of Tracked Data 246
- Using Network Accounting 247
- Setting Up Network Accounting 249
- Authentication Enabled 252
- Authentication Disabled 252
- 12. Reference 253
- Copy Job Default Settings 254
- Tools Defaults 266
- The ENERGY STAR® Programme 276
- Low Power Indications 277
- Paper and Resource Savings 278
- Material Safety Data Sheets 280
- Greenwich Mean Time Offset 285
- Xerox on the Web 287
- 13. Paper & Stock 289
- Paper Handling Guidelines 290
- General Stapling Guidelines 292
- Loading Types of Common Stock 301
- 14. Machine Maintenance 307
- Power On Procedures 308
- 14. Machine 309
- Maintenance 309
- Power Off Procedures 309
- Secondary Method 310
- Machine Faults 311
- Replaceable Units 314
- Finisher Pause Button 316
- Main Tray 316
- Cleaning the Machine 317
- Document Feeder 318
- 15. Problem Solving 319
- General Operating Guidelines 320
- Calling the Welcome Center 321
- USA (800) 821-2797 321
- Canada (800) 939-3769 321
- Diagnostic Tools 322
- Troubleshooting Tips 324
- 16. Glossary 335
- Machine Administrator 352
- Quick Reference 352
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