Xerox ColorQube 9301/9302/9303 User Manual Page 255
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting
ColorQube 9301/9302/9303 Multifunction Printer
User Guide
255
Automatic Document Feeder Problems
Automatic document feeder misfeeds can occur in the automatic document feeder. The printer has
designated automatic document feeder clearance areas. If a misfeed occurs, a message and clearance
instructions are displayed on the touch screen. There are also labels showing how to clear each area.
If misfeeds persist or occur intermittently, check the following points:
• Check that the top cover of the automatic document feeder is firmly closed.
• Check your originals. Ensure that your originals are of good quality.
Note: If you have poor quality originals, use the document glass to copy a new set.
• Ensure that the automatic document feeder guides are against the edges of the loaded originals.
• Check that your originals are within specification and that the loaded originals do not cover the
maximum fill line on the automatic document feeder guides. Refer to
www.xerox.com/paper for
specification information.
Image Quality Problems
Additional options for correcting image quality problems are available in Tools. They provide various
tests to check the functionality of the system and identify performance levels.
•Press the Machine Status button.
• Select the Tools tab.
• Select Troubleshooting. The following troubleshooting options are displayed.
Support Pages
Use this option to print the Troubleshooting Print Quality Page and the Jet Test Pages. The
Troubleshooting Print Quality Page provides information about problem solving and the options that
can be used to resolve issues. The Jet Test Pages highlight any image quality issues on your printer.
Use the Print option to print the pages.
Fix Image Quality
Use this option to fix the image quality problems on your printer. Print a test page and then analyze
the output and choose one of the options to fix the problem:
• Light Lines fixes unexpected continuous lines of lighter colors or empty stripes visible on the
printed output.
• Smears fixes streaks, smudges, and ink spots of same or different colors scattered over the printed
output.
• Advanced provides a list of expert routines. Customer Support may direct you to select this option.
Advanced
Use this option to select a quick or full fix for the light line problems, or fix the problem of ink smears.
Select the option required and then select Fix when the confirmation screen is displayed.
• Light Lines (Quick) corrects Light Lines when detected, until a Full Fix is completed.
- ColorQube 1
- Contents 3
- 6Fax from PC 4
- 8Server Fax 4
- 9 Workflow Scanning 4
- 10 USB Port 4
- 11 Internet Fax 5
- 12 Print 5
- 14 Paper and Media 5
- 15 Machine and Job Status 6
- 17 Safety and Regulation 6
- Paper Supply 10
- 2-Sided Copying 10
- Copy Output 11
- Finishing Devices 13
- Copy Options 14
- Image Quality 15
- Image Enhancement 16
- Color Presets 16
- Color Balance 16
- Book Copying 18
- Image Shift 18
- Invert Image 19
- Output Format 20
- Special Pages 21
- Chapter Starts 22
- Exceptions 23
- Annotations 24
- Bates Stamp 25
- Transparency Separators 26
- Page Layout 26
- Save Current Settings 29
- Retrieve Saved Settings 29
- ID Card Copy 33
- ID Card Copy Options 35
- Reduce/Enlarge 36
- Background Suppression 38
- Print From 39
- Using Print From 41
- Using the Print Driver 43
- Managing Saved Jobs 44
- Modify or Delete Folder 45
- This chapter includes: 47
- • Introduction on page 48 47
- Scan To Using Favorites 50
- Dialing Options 53
- Favorites 54
- Cover Sheet 57
- Book Faxing 60
- Fax Options 61
- Delay Send 62
- Send Header Text 62
- Mailboxes 62
- Send to Remote Mailbox 63
- Store to Local Mailbox 63
- Print Local Mailbox Documents 63
- Local Polling 64
- Remote Polling 65
- Poll a Remote Mailbox 66
- Fax from PC 69
- Faxing from a PC 71
- Fax from PC Options 72
- Confirmation Sheet 73
- Send Speed 74
- Fax Resolution 74
- Send Time 74
- Dialing Prefix 74
- Credit Card 74
- New Recipient 77
- Email Options 85
- Reply To 86
- Server Fax 89
- Fax Directory 92
- Server Fax Options 93
- Workflow Scanning 99
- Introduction 100
- Templates 101
- Workflow Scanning Options 102
- Original Type 103
- File Name 103
- Advanced Settings 104
- Scan Presets 105
- Resolution 105
- Quality/File Size 105
- Update Templates 106
- Layout Adjustment 107
- Edge Erase 108
- Blank Page Management 108
- Filing Options 109
- If File Already Exists 110
- Document Management 110
- Add File Destination 110
- Job Assembly 111
- New Templates 112
- Modifying a Template 112
- Copying a Template 112
- Deleting a Template 112
- Template Options 113
- Scan to Mailbox 115
- Using Scan to Mailbox 116
- User Guide 117
- Scan to Home 118
- Log In/Out 120
- USB Port 121
- Scan to USB 123
- Print from USB 124
- Internet Fax 127
- Address Book 130
- Output Color 130
- 2-Sided Scanning 130
- File Format 131
- Internet Fax Options 135
- Acknowledgement Report 136
- Xerox System PPD Files 141
- Control Options 141
- Wireless Configuration 142
- Printing Options 143
- Other Size 144
- Other Color 144
- 2-Sided Printing 145
- Finishing 145
- Hole Punch 146
- Booklet Creation 146
- Print Quality 147
- Output Destination 147
- Image Options 148
- Document Options 149
- Add Covers 150
- Add Inserts 150
- Watermark 151
- Advanced 153
- CentreWare Internet 155
- Services 155
- Smart eSolutions 159
- Maintenance Assistant 160
- Active Jobs 161
- Saved Jobs 161
- CentreWare Internet Services 163
- Properties 165
- Paper and Media 169
- Trays 1 and 2 171
- Loading Tray 3 173
- Loading Tray 4 174
- Loading Tray 5 176
- Loading Tray 6 177
- Media Types 179
- Transparencies 180
- Pre-Printed 180
- Recycled Paper 180
- Pre-Cut Tabs 181
- Envelopes 182
- Storage and Handling 183
- Machine and Job Status 185
- Job Status 187
- Secure Print Jobs 188
- Completed Jobs 189
- Managing Jobs 189
- Held Jobs 190
- Machine Status 191
- Billing Information 192
- Active Messages 192
- Supplies 192
- Usage Counters 193
- Administration and 195
- Accounting 195
- Accessing Tools 196
- Device Settings 197
- Language/Keyboard Selection 198
- Custom Keyboard Button 198
- Xerox Customer Support 198
- Entry Screen Defaults 198
- Measurements 198
- Paper Management 199
- Paper Substitution 200
- Paper Size Preference 200
- Tray Settings 200
- Tray Contents 200
- Auto Resume Timer 201
- Held Job Timeout 201
- System Timeout 201
- Auto Color Detection 202
- Photo/Text Settings 202
- Contention Management 202
- Out of Staples Options 202
- Staple Productivity Mode 203
- Quick Setup Home 204
- Display Brightness 205
- Reset UI to Factory Settings 205
- Interrupt Printing Enablement 206
- Service Settings 207
- Reduce/Enlarge Presets 208
- Reading Order Options 208
- Auto Image Rotation 208
- Embedded Fax Settings 209
- Line 2 Setup 210
- Incoming Fax Defaults 210
- Transmission Defaults 211
- Mailbox and Polling Policies 212
- Mailbox Setup 212
- Setup Fax Reports 213
- Print Fax Reports 213
- Job Sheets 214
- Service Plan 214
- Network Settings 215
- Accounting Settings 216
- Copy Activity Report 217
- Security Settings 218
- Valid Recipients 219
- Troubleshooting 220
- Software Reset 221
- Supply Counter Reset 221
- Echo Test 221
- Fax Protocol Report 221
- Safety and Regulation 223
- Notices and Safety 224
- Safety Labels and Symbols 225
- Electrical Supply 226
- Equipment Safety 227
- Maintenance Information 228
- Consumables Information 228
- Product Safety Certification 229
- Basic Regulations 230
- European Union 231
- Turkey RoHS Regulation 231
- Copy Regulations 232
- Other Countries 234
- Fax Regulations 235
- South Africa 237
- Material Safety Data 238
- USA & Canada 239
- Batteries 240
- Energy Program Compliance 241
- Information 242
- General Care and 243
- Power Options 244
- General Care 246
- Cleaning Unit 247
- Staple Cartridges 247
- Emptying the Waste Ink Tray 249
- Print Quality Maintenance 249
- Cleaning Tasks 250
- Fault Displays 252
- Fault Logs 252
- Paper Problems 253
- Finishing Problems 254
- Image Quality Problems 255
- Problem Statements 256
- Problem Potential Solution 257
- Further Assistance 259
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