Xerox Wide Format IJP 2000 User Manual

August 2014Xerox® Wide Format IJP 2000User Guide

Xerox® Wide Format IJP 2000User GuidexUsing This GuideThis guide gives you information on how to use the Print feature of the machine.Organization of

Problem SolvingXerox® Wide Format IJP 2000User Guide4-6Unwanted white dots appear in black filled areas.Is the appropriate type of media being used?Lo

Problem SolvingXerox® Wide Format IJP 2000User Guide4-7Problems during PrintingThis section describes how to troubleshoot problems during printing.Sym

Problem SolvingXerox® Wide Format IJP 2000User Guide4-8Problems with CentreWare Internet ServicesThis section describes the causes and recommended rem

Problem SolvingXerox® Wide Format IJP 2000User Guide4-9Error MessagesThis section describes how to solve the problem when an error message appears.Not

Problem SolvingXerox® Wide Format IJP 2000User Guide4-10When a Paper Jam OccursWhen a paper jam occurs, the machine stops, and a paper jam error messa

Problem SolvingXerox® Wide Format IJP 2000User Guide4-11Paper Jams in the Roll Unit1. Pull out the roll unit with both hands.2. While pulling the gree

Problem SolvingXerox® Wide Format IJP 2000User Guide4-12c. Then, reload the roll paper.If the jammed paper is not cuta. Move the cutter to cut the pap

Problem SolvingXerox® Wide Format IJP 2000User Guide4-13Paper Jams in the Bypass (Manual) Feed Table or Upper Unit1. Make sure that the machine is not

Problem SolvingXerox® Wide Format IJP 2000User Guide4-14If you cannot find the jammed paper through the openinga. Pull up handle B.b. Remove the paper

Problem SolvingXerox® Wide Format IJP 2000User Guide4-155. Close the upper unit.CAUTION: Be careful not to pinch your fingers.Paper Jams inside the Up

Xerox® Wide Format IJP 2000User GuidexiConventionsThe following styles and symbols are used in this guide:Paper orientation is described in this guide

Problem SolvingXerox® Wide Format IJP 2000User Guide4-16Paper Jams in the Paper Stack Tray (Optional)1. Open the upper cover of the Paper Stack Tray.2

Xerox® Wide Format IJP 2000User Guide5-15System Administrator Menu SettingsThis chapter describes how to configure the System Administrator Menu setti

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-2System Administrator Menu Settings OverviewThis section describes the basic

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-3Step 2 Selecting the Desired ItemOn the System Administrator Menu screen, se

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-4Print Head MaintenanceUse this option to clean or replace a print head.For m

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-5System Administrator Menu ListThe following tables list the items that can b

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-6* For information on print head maintenance, refer to Chapter 3 Daily Manag

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-7Common SettingsYou can configure specifications relating to the machine&apos

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-8Machine ClockAllows you to set the date and time in the system clock of the

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-9The factory default is On for all items.1. Press Audio Tones.2. Set each ite

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System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-10Default LanguageThe factory default is English.1. Press Default Language.2.

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-11MaintenanceThis function is for customer engineer use. For more information

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-12To disable this function, select Off. The factory default is Off.1. Select

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-13Detailed Settings1. Press Detailed Settings.2. Enter Code, and press Save /

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-14Print SettingsWith Print Settings you can make settings relating to the mac

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-15Job RecoveryYou can use this feature to select whether to print a job which

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-16Network SettingsWith Network Settings, you can configure specifications rel

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-17Port SettingsThe table below lists the ports that are used for the applicat

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-18Protocol Settings1. Press Protocol Settings.2. Set each item as necessary,

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-19TCP/IP - IP ModeAllows you to select the TCP/IP Internet protocol type.The

Xerox® Wide Format IJP 2000User GuidexiiiSafety NotesBefore using this product, read Safety Notes carefully for safety use.This product and recommende

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-20IPv6 Address - ManualEnter the IP address in the format of xxx:xxxx:xxxx:xx

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-21Device Cert.Allows you to list the recipients of the certificate stored on

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-22System Admin SettingsIn System Admin Settings, you can set the system admin

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-23System Administrator's IDThe factory default is 111111. Press System A

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-24Specify the password after you have set the system administrator ID.Notes–

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-25This limit can be set to a value between 0 and 10 times.The factory default

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-26Authentication / Security SettingsWith Authentication / Security Settings,

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-27The factory default is Off.NotesVerify your System Administrator ID and pas

System Administrator Menu SettingsXerox® Wide Format IJP 2000User Guide5-282. Select the number of overwrites from No, Once, and Three times.3. Press

Xerox® Wide Format IJP 2000User Guide6-16AppendixOptional Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Xerox® Wide Format IJP 2000User GuidexivElectrical SafetyWarning NotesWARNING:• This product shall be operated by the power source as indicated on the

AppendixXerox® Wide Format IJP 2000User Guide6-2Optional ComponentsThe following table lists the optional components. To purchase these options, conta

AppendixXerox® Wide Format IJP 2000User Guide6-3Notes and RestrictionsThis section describes the notes and restrictions to observe when using the mach

AppendixXerox® Wide Format IJP 2000User Guide6-4Notes on manual feedWhen printing with manual feed, printing on paper of a size smaller than the outpu

Xerox® Wide Format IJP 2000User GuideI-1IndexAadjusting screen contrast, 1-9authentication/security settings, 5-26Password Entry Control Panel, 5-26Au

Xerox® Wide Format IJP 2000User GuideI-2inside the upper roll paper cover, 4-15paper stack tray, 4-16roll unit, 4-11paper stack tray, 1-4passwordPassw

Xerox® Wide Format IJP 2000User GuidexvCaution NotesCAUTION:• When cleaning this product, always switch off and unplug it. Access to a live machine in

Xerox® Wide Format IJP 2000User GuidexviMachine Installation WarningsWARNING:• Do not locate this product where people might step on or trip over the

Xerox® Wide Format IJP 2000User Guidexvii• Always lock the feet of this product after installation. Otherwise, it may fall over or slide and cause inj

Xerox® Wide Format IJP 2000User GuidexviiiOperational SafetyWarning NotesWARNING:• Do not carry out any other maintenance procedures not described in

Xerox® Wide Format IJP 2000User Guidexix• A ground fault interrupter is embedded in this product. If current leakage occurs, the ground fault interrup

©2014 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design®, and CentreWare® are trademarks of Xerox Corporation in the United States and/

Xerox® Wide Format IJP 2000User GuidexxConsumablesWARNING: Store all consumables in accordance with the instructions given on its package or container

Xerox® Wide Format IJP 2000User GuidexxiLocation of Warning and Caution LabelsAlways follow all warning instructions marked on or supplied with this p

Xerox® Wide Format IJP 2000User GuidexxiiEnvironment• For environmental protection and efficient use of resources, Xerox reuses returned ink cartridge

Xerox® Wide Format IJP 2000User GuidexxiiiRegulationsRadio Frequency Emissions (Class A)This product has been tested and found to comply with the limi

Xerox® Wide Format IJP 2000User GuidexxivLegal NoticePrinting certain documents may be illegal in your country. Penalties of fines or imprisonment may

Xerox® Wide Format IJP 2000User Guide1-11Before Using the MachineThis chapter identifies the machine components, and describes the basic operations of

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-2Machine ComponentsThis section describes the machine components and their functions.No

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-3No. Component Function13 Exit tray Printed media are output from this exit. face up.13

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-4Paper Stack Tray (Optional)This tray can accommodate printed sheets on the tray or und

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-5Power SourceSwitching the Power OnThe machine warms up and becomes ready to print with

Xerox® Wide Format IJP 2000User GuideiiiPrefaceThank you for selecting the Xerox® Wide Format IJP 2000.This user guide describes operating instruction

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-6– When switching the power off and then on, make sure that the touch screen is turned

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-7Energy Saver ModeThe machine provides the Energy Saver feature that reduces power cons

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-8Control PanelNo. Component Function1 Touch sc re en Displays messages and buttons requ

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-9Adjusting Screen Contrast1. Turn the contrast adjustment dial to adjust the contrast o

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-10Touch ScreenNoteSome tabs or selection buttons are not displayed depending on whether

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-11Text En tr yDuring operations, you may encounter a screen requesting text to be enter

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-12Loading/Replacing PaperReplacing/Cutting Roll PaperLoad roll paper in the Roll Unit.O

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-133. Remove the core of the roll paper from the roll unit.NoteYou can place the roll pa

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-145. While pulling up the handle of the paper holder ( ) install the paper holder in bo

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-158. Make sure that the roll paper's winding direction is correct, and place the p

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Before Using the MachineXerox® Wide Format IJP 2000User Guide1-1611. Remove the trimmed piece of paper.12. Gently push the roll unit back into the mac

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-17The paper is automatically conveyed and stops.Notes– Load paper one sheet at one time

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-182. Select the paper tray you want to use, and press Close.Printing is resumed.Tray He

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-19Configuring Paper SettingsWhen you have loaded paper into a tray for the first time o

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-206. Press Save.7. Repeat steps 4. to 6. to specify Paper Type, Weight, and Roll Core S

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-21Roll Core SizeSelect the desired size between 2inch core roll and 3inch core roll.Not

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-22MediaUse of unrecommended media may result in paper jams, lower print quality, malfun

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-23Notes– Printing on paper that differs from the paper type and size selected in the pr

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-24Unusable MediaUsing media not recommended by Xerox may cause a paper jam or machine m

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-25Handling and Storing MediaHandling MediaDo not use media that has been folded, crease

Xerox® Wide Format IJP 2000User GuidevContentsPreface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-26Billing MetersOn the Billing Meters screen, you can check the number of printed pages

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-27Serial NumberDisplays the serial number of the machine.Notes– Whether to print in bla

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-28Checking Consumables (Supplies)The Supplies screen allows you to check the status suc

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-29Waste Ink Cartridge"OK," "Replace Soon," or "Replace Now&quo

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-30Checking Machine InformationThe Machine Info screen allows you to check the machine c

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-31• MAC AddressIndicates the MAC address of the machine.Machine ConfigurationPress Mach

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-32Print ModePress Print Mode to display the printer online/offline switching screen.Sel

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-33Job StatusSelect a job on the Job Status screen to display detailed information on th

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-34Cancelling a JobThe following describes how to stop a job that has been sent to the m

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-35Delete All JobsThe following describes how to delete all jobs from memory.1. Press th

ContentsXerox® Wide Format IJP 2000User GuideviMedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Before Using the MachineXerox® Wide Format IJP 2000User Guide1-36

Xerox® Wide Format IJP 2000User Guide2-12Xerox® CentreWare® Internet ServicesThis chapter describes Xerox® CentreWare® Internet Services.Overview of C

Xerox® CentreWare® Internet ServicesXerox® Wide Format IJP 2000User Guide2-2Overview of CentreWare Internet ServicesWhat is CentreWare Internet Servic

Xerox® CentreWare® Internet ServicesXerox® Wide Format IJP 2000User Guide2-3Setting Up for Using CentreWare Internet ServicesRequirementsYour computer

Xerox® CentreWare® Internet ServicesXerox® Wide Format IJP 2000User Guide2-4For example, if you have changed the port number to 8080, enter the addres

Xerox® CentreWare® Internet ServicesXerox® Wide Format IJP 2000User Guide2-5Starting CentreWare Internet ServicesThe following describes how to connec

Xerox® CentreWare® Internet ServicesXerox® Wide Format IJP 2000User Guide2-6CentreWare Internet Services Screen ComponentsThe CentreWare Internet Serv

Xerox® CentreWare® Internet ServicesXerox® Wide Format IJP 2000User Guide2-7The table below lists the main functions you can perform using CentreWare

Xerox® CentreWare® Internet ServicesXerox® Wide Format IJP 2000User Guide2-8Machine SettingsThe following describes how to configure the settings at t

Xerox® Wide Format IJP 2000User Guide3-13Daily Management and MaintenanceReplacing Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . .

ContentsXerox® Wide Format IJP 2000User GuideviiWhen a Paper Jam Occurs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-2Replacing ConsumablesWe recommend you to use the following consumables as they

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-3CAUTION:– Keep ink cartridges out of the reach of children for safety. If a ch

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-4Replace ink cartridges soon.Replace ink cartridges.NoteThe number of pages tha

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-53. Disconnect the network cable (1).NoteDispose of the used ink cartridge in a

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-6Installing the new ink cartridge1. Remove the protective cover from the replac

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-7Replacing a Waste Ink CartridgeWhen a waste ink cartridge is filled with waste

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-82. Make sure that the machine is not operating, and pull up the upper unit rel

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-95. Install a new waste ink cartridge.6. Close the front cover.7. Close the upp

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-10Print head needs to be replaced soon.1. Have a new print head ready.2. On the

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-116. When message Ready to replace a print head appears, open the print head co

ContentsXerox® Wide Format IJP 2000User Guideviii

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-129. Remove the cover from a new print head.10. Peel two protection tapes from

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-1312. Return the lever back to its original position.13. Close the print head c

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-14Cleaning the MachineThis section describes how to clean the machine.WARNING:

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-152. Pull up the upper unit release lever to open the upper unit. To fully open

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-164. Wipe areas surrounding the print heads with lint-free cleaning cloth.5. Cl

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-172. Press Yes.The machine enters the cleaning mode.3. When message Preparing d

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-186. Press Done.Message Exiting internal cleaning mode. appears.7. Press Done t

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-19Print Head MaintenanceFollow the procedure shown below to maintain the print

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-203. Press Yes.4. Press Done to end test printing.A sheet of the test chart pri

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-21Carrying out CalibrationA chart is printed out automatically for calibration.

Xerox® Wide Format IJP 2000User GuideixTypes of ManualsThe following Guides are available.Guides for the MachineUser Guide (this guide)Describes the d

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-22Performing a Join Adjustment1. On the System Administrator Menu screen, press

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-234. Select a type of paper to be used for calibration.NoteSelect a roll unit t

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-248. Press Print Adjustment Chart.9. Select A0 size or larger to check all join

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-25The rectangular boxes at the top of following graphic represent the positions

Daily Management and MaintenanceXerox® Wide Format IJP 2000User Guide3-26

Xerox® Wide Format IJP 2000User Guide4-14Problem SolvingThis chapter describes solutions to various problems you may have with the machine.Troubleshoo

Problem SolvingXerox® Wide Format IJP 2000User Guide4-2TroubleshootingTake proper action according to the following troubleshooting procedures.If the

Problem SolvingXerox® Wide Format IJP 2000User Guide4-3Paper Jam ProblemsFor information on how to remove jammed paper, refer to When a Paper Jam Occu

Problem SolvingXerox® Wide Format IJP 2000User Guide4-4Image Quality ProblemsWhen the image quality of the printed output is poor, identify the sympto

Problem SolvingXerox® Wide Format IJP 2000User Guide4-5The printed sheet has dirt on the leading edge or back side. Is the paper path dirty with ink?