Xerox 3119 User Manual download pdf (Page 46)

Troubleshooting

Common windows problems

NOTE

: Refer to Microsoft Windows 98/Me/2000/XP User’s

Guide that came with your PC for further information on

Windows error messages.

Message appears on

your computer

screen:

• “Device can't be

set to the H/W

mode you want.”

• “Port is being used

by another

program.”

• “Port is disabled.”

• “Scanner is busy

receiving or

printing data.

When the current

job is completed,

try again.”

•“Invalid handle.”

• “Scanning has

failed.”

• There may be a copying or printing job in

progress. When that job is complete, try your job

again.

• The Selected port is currently being used. Restart

your computer and try again.

• The printer cable may be improperly connected or

the power may be off.

• The scanner driver is not installed or the

operating environment is not set up properly.

• Ensure that the machine is properly connected

and the power is on, Then restart your computer.

• The USB cable may be improperly connected or

the power may be off.

Condition Suggested solutions

“File in Use” message

appears during

installation.

Exit all software applications. Remove all software

from the StartUp Group, then restart Windows.

Reinstall the printer driver.

“Error Writing to

LPTx” message

appears.

• Ensure that the cables are connected correctly,

the machine is on.

• If bi-directional communication is not turned on

in the driver, it will also cause this message.

“General Protection

Fault”, “Exception

OE”, “Spool32”, or

“Illegal Operation”

messages appear.

Close all other applications, reboot Windows and try

printing again.

“Fail To Print”, “A

printer timeout error

occurred.” messages

appear.

These messages may appear during printing. Just

keep waiting until the machine finishes printing. If

the message appears in standby mode or after

printing has been completed, check the connection

and/or whether an error has occurred.

Common Linux Problems

Condition Suggested solutions

The machine doesn’t

print.

• Check if the printer driver is installed in your

system. Open MFP configurator and switch to the

Printers tab in Printers configuration window to

look at the list of available printers. Make sure that

your machine is displayed on the list. If not,

please, invoke Add new printer wizard to set up

your device.

• Check if the printer is started. Open Printers

configuration and select your machine on the

printers list. Look at the description in the Selected

printer pane. If its status contains “(stopped)”

string, please, press the

Start

button. After that

normal operation of the printer should be restored.

The “stopped” status might be activated when

some problems in printing occurred. For instance,

this could be an attempt to print document when

MFP port is claimed by a scanning application.

• Check if the MFP port is not busy. Since functional

components of MFP (printer and scanner) share the

same I/O interface (MFP port), the situation of

simultaneous access of different “consumer”

application to the same MFP port is possible. To

avoid possible conflicts, only one of them at a time

is allowed to gain control over the device. The

other “consumer” will encounter “device busy”

response. You should open MFP ports configuration

and select the port assigned to your printer. In the

Selected port pane you can see if the port is

occupied by some other application. If this is the

case, you should wait for completion of the current

job or should press Release port button, if you are

sure that the present owner is not functioning

properly.

• Check if your application has special print option

such as “-oraw”. If “-oraw” is specified in the

command line parameter then remove it to print

properly. For Gimp front-end, select “print” ->

“Setup printer” and edit command line parameter

in the command item.

The machine does

not appear on the

scanners list.

• Check if your machine is attached to your

computer. Make sure that it is connected properly

via the

USB port

and is turned on.

• Check if the scanner driver for your machine is

installed in your system. Open MFP Configurator,

switch to Scanners configuration, then press

Drivers

. Make sure that driver with a name

corresponding to your machine's name is listed in

the window.

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Xerox 3119 User Manual Page 46

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