Xerox 3119 User Manual download pdf (Page 45)

Troubleshooting

Copying problems

Horizontal stripes

If horizontally aligned black streaks or smears

appear:

• The toner cartridge may be installed improperly.

Remove the toner cartridge and reinsert it.

• The toner cartridge may be defective. Remove the

toner cartridge and install a new one. See

page 8.4.

• If the problem persists, the machine may require

repair. Contact a service representative.

Curl

If the printed paper is curled or paper does not feed

into the machine:

• Turn over the stack of paper in the tray. Also try

rotating the paper 180° in the tray.

• Try printing to the rear cover.

Condition Suggested solutions

Copies are too light or

too dark.

Use

Darkness

to darken or lighten the background

of the copies.

Smears, lines, marks,

or spots appears on

copies.

• If defects are on the original, use

Darkness

lighten the background of your copies.

• If no defects are on the original, clean the scan

unit. See page 8.2.

Copy image is

skewed.

• Ensure that the original is face down on the

document glass.

• Check that the paper is loaded correctly.

Blank copies print

out.

Ensure that the original is face down on the

document glass.

Image rubs off the

copy easily.

• Replace the paper in the paper input tray with

paper from a new package.

• In high humidity areas, do not leave paper in the

machine for extended periods of time.

Frequent copy paper

jams occur.

• Fan the stack of paper, then turn it over in the

paper input tray. Replace the paper in the paper

input tray with a fresh supply. Check/adjust the

paper guides, if necessary.

• Ensure that the paper is the proper paper weight

75 g/m

(20 lb bond) paper is recommended.

• Check for copy paper or pieces of copy paper

remaining in the machine after a paper jam has

been cleared.

Scanning problems

Toner cartridge

produces fewer copies

than expected before

running out of toner.

• Your originals may contain pictures, solids, or

heavy lines. For example, your originals may be

forms, newsletters, books, or other documents

that use more toner.

• The machine may be turned on and off frequently.

• The document cover may be left open while

copies are being made.

Condition Suggested solutions

The scanner does not

work.

• Make sure that you place the document to be

scanned face down on the document glass.

• There may not be enough available memory to

hold the document you want to scan. Try the

Prescan function to see if that works. Try lowering

the scan resolution rate.

• Check that the USB cable is connected properly.

• Make sure that the USB cable is not defective.

Switch the cable with a known good cable. If

necessary, replace the cable.

• If you are using a parallel cable, ensure that it is

compliant with IEEE 1284 standards.

Check that the scanner is configured correctly.

Check scan setting to make certain that the

scanner job is being sent to the correct port, for

example, LPT1.

The unit scans very

slowly.

• Check if the machine is printing received data. If

so, scan the document after the received data

has been printed.

• Graphics are scanned more slowly than text.

• Communication speed slows in scan mode

because of the large amount of memory required

to analyze and reproduce the scanned image. Set

your computer to the ECP printer mode through

BIOS setting. It will help to increase the speed.

For details about how to set BIOS, refer to your

computer User’s Guide.

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Xerox 3119 User Manual Page 45

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