Xerox 3119 User Manual download pdf (Page 41)

Troubleshooting

Paper sticks

together.

• Ensure that there is not too much paper in the

paper input tray. The paper input tray can hold up

to 250 sheets of paper, depending on the thickness

of your paper.

• Make sure that you are using the correct type of

paper. See page 3.2.

• Remove paper from the paper input tray and flex or

fan the paper.

• Humid conditions may cause some paper to stick

together.

Multiple sheets of

paper do not feed.

• Different types of paper may be stacked in the

paper input tray. Load paper of only one type, size,

and weight.

• If multiple sheets have caused a paper jam, clear

the paper jam. See page 9.1.

Paper does not feed

into the machine.

• Remove any obstructions inside the machine.

• Paper has not been loaded correctly. Remove paper

from the paper input tray and reload it correctly.

• There is too much paper in the paper input tray.

Remove excess paper from the paper input tray.

• The paper is too thick. Use only paper that meets

the specifications required by the machine. See

page 3.2

The paper keeps

jamming.

• There is too much paper in the paper input tray.

Remove excess paper from the tray. If you are

printing on special materials, use the manual

feeder.

• An incorrect type of paper is being used. Use only

paper that meets the specifications required by the

machine. See page 3.2.

• There may be debris inside the machine. Open the

front cover and remove the debris.

Transparencies stick

together in the

paper exit.

Use only transparencies specifically designed for laser

printers. Remove each transparency as it exits from

the machine.

Envelopes skew or

fail to feed

correctly.

Ensure that the paper guides are against both sides of

the envelopes.

Condition Suggested solutions

Printing problems

Condition Possible cause Suggested solutions

The

machine

does not

print.

The machine is

not receiving

power.

Check the power cord connections. Check

the power switch and the power source.

The machine is

not selected as

the default

printer.

Select

Xerox Workcentre 3119 Series

as your default printer in your Windows.

Check the machine for the following:

• The front cover is not closed. - Close the front cover.

• Paper is jammed. - Clear the paper jam. See page 9.1.

• No paper is loaded. - Load paper. See page 2.3.

• The toner cartridge is not installed. - Install the toner

cartridge. See page 2.2.

If a printer system error occurs, contact your service

representative.

The connection

cable between

the computer

and the machine

is not connected

properly.

Disconnect the printer cable and

reconnect it.

The connection

cable between

the computer

and the machine

is defective.

If possible, attach the cable to another

computer that is working properly and

print a job. You can also try using a

different printer cable.

The port setting

is incorrect.

Check the Windows printer setting to

make sure that the print job is sent to the

correct port, for example, LPT1. If the

computer has more than one port, make

sure that the machine is attached to the

correct one.

The machine

may be

configured

incorrectly.

Check the printer properties to ensure

that all of the print settings are correct.

The printer

driver may be

incorrectly

installed.

Repair the printer software. See the

Software Section

The machine is

malfunctioning.

Check the display message on the control

panel to see if the machine is indicating a

system error.

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Xerox 3119 User Manual Page 41

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