Xerox 4799 User Manual Page 181
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- Table of contents
- TROUBLESHOOTING
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Scanner Options, Maintenance and Troubleshooting
Xerox
®
DocuMate
®
4799
User’s Guide
9-173
Scanner Error Codes
The User Utility displays an error code and message in the Scanner Status field. The following table lists the
codes, messages, possible causes and common resolutions.
If you are unable to resolve the issue using the troubleshooting steps in this table, please refer to the section
Troubleshooting on page 184.
Error
Code Message Cause Resolution
U11
U12
U13
U14
U15
U16
U17
U18
Paper Jam and Paper
Remains in Scanner
errors.
Paper has jammed while
being fed through the
scanner.
Document sensors are
dirty.
Open the scanner, remove the pages, then
close the scanner. Please see page 184 for
complete instructions.
If problem persists, clean the rollers and paper
sensors as described in the section
Cleaning
the Inside of the Scanner
on page 179.
U20 A skew error has
occurred.
A page was pulled into
the scanner at an angle.
Open the scanner, remove the pages, then
close the scanner. Adjust the paper guides to
the document width. Restack the paper in the
ADF and click Retry to continue.
If problem persists, clean the rollers and paper
sensors as described in the section
Cleaning
the Inside of the Scanner
on page 179.
U23 A paper double feed
has occurred.
Two pages have fed
through the scanner at
the same time.
Open the scanner, remove the pages, then
close the scanner. Make sure there are no
pages stuck together. Restack the paper in the
ADF and click Retry to continue.
If problem persists, clean the rollers and paper
sensors as described in the section
Cleaning
the Inside of the Scanner
on page 179.
U24
U25
U26
A stapled document
has been detected.
Either the page bent
when it was picked up
from the input tray, or
the page skewed greatly
as it was pulled into the
scanner.
Open the scanner, remove the pages, then
close the scanner. Check all documents and
remove any staples. Restack the paper in the
ADF and click Retry to continue
U30
U31
U32
U33
U34
A cover is open. A scanner access cover is
open.
Verify all covers on the scanner are fully closed
before scanning.
- DocuMate 1
- Ta b l e o f Co n te n t s 3
- Safety Introduction 9
- Electrical Information 10
- Emergency Power Off 11
- Maintenance Information 11
- Product Safety Certification 12
- What’s in the Box 13
- System Requirements 13
- Documentation 14
- Scanner Setup 17
- Installation 21
- Installing the Scanner Driver 24
- Installing the User Utility 26
- Installing Visioneer OneTouch 27
- View the User Guides 29
- Register Your Scanner 30
- Loading Documents to 31
- Supported Document Types 32
- Documents to Avoid Scanning 32
- Unsupported Document Types 33
- Select the Paper Path 34
- Scanning Interfaces 35
- Scanning and 37
- Configuring OneTouch 37
- Changing the Button Settings 39
- Scan Configurations 44
- Scan Settings Tab 45
- Page Settings Tab 46
- Advanced Settings Tab 49
- Redaction Settings Tab 49
- File Formats 51
- Create Single Image Files 52
- Image Formats 52
- Text Formats 55
- Configure Before Scan 56
- Open Scanned Document(s) 57
- Transfer to Storage 58
- Scanning to Multiple Folders 61
- Burn to CD-ROM 64
- Printer or Fax 66
- PaperPort 67
- SharePoint 69
- SharePoint Link Log Viewer 71
- FTP Transfer 72
- FTP Link Log Viewer 74
- Email Applications 77
- Email Properties 78
- Text Editors 79
- Text Documents Properties 80
- Still Image Client 83
- Image Editors 85
- Image Documents Properties 86
- PDF Applications 88
- Send to Application 90
- Scanning with Job Separation 95
- The OCR Tab 102
- Editing User Dictionaries 106
- The Format Tab 108
- The Acuity Settings 110
- Hardware Properties 112
- Device Settings 113
- Driver Settings 113
- Scanning from TWAIN 115
- Scanning 116
- Using the Preview Window 117
- Scan Regions 120
- Reordering Regions 124
- Document Source Configuration 125
- Basic Options 126
- Advanced Options 126
- Sides identical 127
- Exporting Presets 130
- Importing a Preset 131
- Document Settings 133
- Main Panel Options 134
- Resolution 135
- Document Size 135
- Long Document 136
- Manual Feed 136
- Straighten Image 137
- Rotate Image 137
- Merge Two Sides 137
- Advanced Panel Options 138
- Clean Up Edges 139
- Automatic Image Cropping 139
- Compression Options 139
- Scanner Model Panel Options 141
- Detect Stapled Documents 142
- Skew Detection 142
- Document Handling 142
- Patch Code Action 142
- Control Sheet Action 143
- File Separation Action 143
- Imprinter Panel Options 144
- Image Enhancements 146
- Contrast 149
- Invert Image 151
- Mirror Image 152
- Bit Depth Reduction 153
- Fill Margin Holes 154
- Color Dropout 155
- ABCDEFGHIJKLMNOPQRSTUVWXYZ 157
- Smooth Background 158
- Remove Background 158
- White Level 159
- Black Level 159
- Driver Configuration 160
- Scanner Configuration 161
- Color Correction 163
- Scanner Details 163
- Firmware Update 163
- Power Settings 163
- TWAIN Driver 165
- WIA Driver 165
- Scanning from ISIS 167
- Scanner Options 169
- Maintenance and 169
- Troubleshooting 169
- Replacing the Rollers 170
- Installing an Imprinter 175
- Installing a Post-Imprinter 176
- Installing an Ink Cartridge 177
- User Utility 178
- Main Screen Options 179
- Scanner Error Codes 181
- Setting Sleep Mode 183
- Buzzer Setting 183
- Shading Adjustment 183
- Cleaning the ADF Rollers 188
- Cleaning the Paper Sensors 190
- Cleaning the ADF Sensors 191
- Clearing Paper Jams 192
- Uninstalling Your Scanner 195
- Part Name Part Number 198
- Regulatory Information 199
- Copy Regulations 200
- Other Countries 202
- Compliance Information 203
- Energy Star for the USA 204
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