Xerox 4799 User Manual Page 182
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Scanner Options, Maintenance and Troubleshooting
Xerox
®
DocuMate
®
4799
User’s Guide
9-174
Fxx System error occurred. An unknown system
error has occurred.
Reset the scanner and computer:
1. Turn off the scanner power.
2. Unplug the USB cable and power from the
scanner.
3. Reboot (restart) the computer.
4. Plug the USB cable and power cable back
into the scanner.
5. Turn the scanner back on.
If you are still unable to scan, contact Xerox
Technical Support. Please refer to the Technical
Support Card you received with the scanner for
contact information.
— **Warning**
The rollers need to be
cleaned.
The number next to
After Clean Roller:, in
the User Utility main
screen, has exceeded the
maximum number
between cleaning.
The rollers should be cleaned every 20,000
scans, or as needed if your scanner is
experiencing frequent paper feed issues. After
cleaning the rollers click on Clear Counter to
reset the cleaning roller count back to 0. Please
refer to
Cleaning the Inside of the Scanner
on page 179.
— **Warning**
The rollers need to be
replaced.
The number next to
After Replace Roller:, in
the User Utility main
screen, has exceeded the
maximum number
between replacement.
The rollers should be replaced every 400,000
scans, or as needed if cleaning the rollers does
not improve paper feeding issues. After
replacing the rollers click on Clear Counter to
reset the roller replacement count back to 0.
— **Warning**
Insufficient front light
error occurred.
Insufficient back light
error occurred.
Either the lamp is not
bright enough or the
scanning sensor is not
registering the light
strength.
Contact Xerox Technical Support or your
authorized service technician. Please refer to
the Technical Support Card you received with
the scanner for Xerox contact information.
— **Warning**
The front reference
plate is dirty.
The back reference
plate is dirty.
The front or back
scanning background
plate is dirty.
Clean the background reference plates as
described in the section
Cleaning the Inside
of the Scanner
on page 179.
— **Warning**
The scanner’s image
sensor cover is dirty
and requires routine
cleaning.
The image sensor cover
in the scanner is dirty.
Clean the image sensor as described in the
section
Cleaning the Inside of the Scanner
on page 179.
— **Warning**
Scanner is not
connected.
The power is off, the
power cord or USB cable
is unplugged.
Verify cables are securely plugged into the
scanner, computer and wall. If needed, reboot
the computer.
Error
Code Message Cause Resolution
- DocuMate 1
- Ta b l e o f Co n te n t s 3
- Safety Introduction 9
- Electrical Information 10
- Emergency Power Off 11
- Maintenance Information 11
- Product Safety Certification 12
- What’s in the Box 13
- System Requirements 13
- Documentation 14
- Scanner Setup 17
- Installation 21
- Installing the Scanner Driver 24
- Installing the User Utility 26
- Installing Visioneer OneTouch 27
- View the User Guides 29
- Register Your Scanner 30
- Loading Documents to 31
- Supported Document Types 32
- Documents to Avoid Scanning 32
- Unsupported Document Types 33
- Select the Paper Path 34
- Scanning Interfaces 35
- Scanning and 37
- Configuring OneTouch 37
- Changing the Button Settings 39
- Scan Configurations 44
- Scan Settings Tab 45
- Page Settings Tab 46
- Advanced Settings Tab 49
- Redaction Settings Tab 49
- File Formats 51
- Create Single Image Files 52
- Image Formats 52
- Text Formats 55
- Configure Before Scan 56
- Open Scanned Document(s) 57
- Transfer to Storage 58
- Scanning to Multiple Folders 61
- Burn to CD-ROM 64
- Printer or Fax 66
- PaperPort 67
- SharePoint 69
- SharePoint Link Log Viewer 71
- FTP Transfer 72
- FTP Link Log Viewer 74
- Email Applications 77
- Email Properties 78
- Text Editors 79
- Text Documents Properties 80
- Still Image Client 83
- Image Editors 85
- Image Documents Properties 86
- PDF Applications 88
- Send to Application 90
- Scanning with Job Separation 95
- The OCR Tab 102
- Editing User Dictionaries 106
- The Format Tab 108
- The Acuity Settings 110
- Hardware Properties 112
- Device Settings 113
- Driver Settings 113
- Scanning from TWAIN 115
- Scanning 116
- Using the Preview Window 117
- Scan Regions 120
- Reordering Regions 124
- Document Source Configuration 125
- Basic Options 126
- Advanced Options 126
- Sides identical 127
- Exporting Presets 130
- Importing a Preset 131
- Document Settings 133
- Main Panel Options 134
- Resolution 135
- Document Size 135
- Long Document 136
- Manual Feed 136
- Straighten Image 137
- Rotate Image 137
- Merge Two Sides 137
- Advanced Panel Options 138
- Clean Up Edges 139
- Automatic Image Cropping 139
- Compression Options 139
- Scanner Model Panel Options 141
- Detect Stapled Documents 142
- Skew Detection 142
- Document Handling 142
- Patch Code Action 142
- Control Sheet Action 143
- File Separation Action 143
- Imprinter Panel Options 144
- Image Enhancements 146
- Contrast 149
- Invert Image 151
- Mirror Image 152
- Bit Depth Reduction 153
- Fill Margin Holes 154
- Color Dropout 155
- ABCDEFGHIJKLMNOPQRSTUVWXYZ 157
- Smooth Background 158
- Remove Background 158
- White Level 159
- Black Level 159
- Driver Configuration 160
- Scanner Configuration 161
- Color Correction 163
- Scanner Details 163
- Firmware Update 163
- Power Settings 163
- TWAIN Driver 165
- WIA Driver 165
- Scanning from ISIS 167
- Scanner Options 169
- Maintenance and 169
- Troubleshooting 169
- Replacing the Rollers 170
- Installing an Imprinter 175
- Installing a Post-Imprinter 176
- Installing an Ink Cartridge 177
- User Utility 178
- Main Screen Options 179
- Scanner Error Codes 181
- Setting Sleep Mode 183
- Buzzer Setting 183
- Shading Adjustment 183
- Cleaning the ADF Rollers 188
- Cleaning the Paper Sensors 190
- Cleaning the ADF Sensors 191
- Clearing Paper Jams 192
- Uninstalling Your Scanner 195
- Part Name Part Number 198
- Regulatory Information 199
- Copy Regulations 200
- Other Countries 202
- Compliance Information 203
- Energy Star for the USA 204
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