Xerox DocuMate 272 User Manual download pdf (Page 114)

DocuMate 272 Scanner User’s Guide 109

Maintenance

Error

Code Problem Description Solution

0 Scanner is not connected

to the computer. (The LED

does not flash “E” and the

status light remains green.)

A cable may be loose. Check that the scanner’s cables are

correctly attached to the computer. If the scanner still does

not connect, re-boot the computer.

4 or 5 The scanner lamp is either

turned off or the lamp has not

warmed up enough to initiate

scanning.

In the One Touch hardware properties turn the scanner lamp on.

See page 79 for instructions. If the lamp is already on, turn the

lamp off then on again. If the problem persists and your scanner’s

power is plugged into a surge protector or UPS battery backup, try

plugging the scanner power directly into a wall outlet.

6 The scanner’s cover is

open.

Close the scanner cover and make sure it attaches

completely.

7 or 8 The lamp in the scanner

body or the ADF portion of

the scanner has

malfunctioned.

Make sure that the lamp has not been turned off manually.

See the steps on page 79 to turn the lamp on and off.

Re-boot your computer. If the problem persists, contact

Xerox Technical Support.

9 Paper jam See “Clearing Paper Jams” on page 104.

All

Other

Codes

An internal part in the

scanner may have

malfunctioned.

Turn off the power to your scanner, then turn it back on

again. If the problem persists, contact Xerox Technical

Support.

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Xerox DocuMate 272 User Manual Page 114