Xerox 90-8015-200 Datasheet download pdf (Page 101)

Maintenance

96 DocuMate 262 Scanner User’s Guide

Troubleshooting

In addition to the troubleshooting information contained in this

section, please see the Readme file on your installation CD. The

Readme file contains additional information that may help you

diagnose problems with the scanner.

If you try the troubleshooting procedures described in this section

and in the Readme file, and the scanner still has problems, you

may have a malfunctioning scanner. Refer to the technical support

card that you received with your scanner. Also visit our web site at

www.xeroxscanners.com for additional technical information.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible problems:

• Are the cables loose or not plugged in securely? Inspect

the cable connections. Make sure the cables are plugged in

securely.

• Is the scanner’s status light on? Turn on the scanner’s

power. If the status light doesn’t come on, plug the power

supply into another electrical outlet.

• Did you restart the computer after installing the software?

If you didn’t restart the computer, it may not have loaded all of

the software files. Try restarting your computer.

• Did you plug the scanner into a USB hub? If you’re using a

USB hub to connect the scanner, the hub must have its own

power supply. If the hub does not have its own power supply,

plug the scanner into a USB port on the computer.

• Did you select another scanning source in the PaperPort

Scan Pane? If you use multiple devices with your computer,

you may have selected another source for images. Start the

PaperPort software and click the Scan icon, and then make

sure DocuMate 262 is selected as the scanner.

Problem: During installation I got the error message:

PaperPort Installation is not complete. What do I do?

The installation procedure was not successful. You need to reinstall

the PaperPort software.

Problem: With AutoCrop to Original selected, sometimes

I get blank pages, or pages with lines. What’s wrong?

The pages were probably scanned in crookedly, or skewed. To use

AutoCrop to Original, the pages must be scanned in straight.

Adjust the paper guides on the scanner so pages feed in straight.

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Xerox 90-8015-200 Datasheet Page 101