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SOLVING PROBLEMS
3. Check the output in the stacker trays to find the last
completed page. Resubmit any jobs that are incomplete.
You can save all HIP data before rebooting by entering the
following command before the boot command:
HIP END.
Recovery in an online system
1. Enter C at the keyboard.
The controller display should prompt you, but if the prompt
does not appear, enter C anyway.
2. If there is no response from the system after you enter C,
press the Power Off and System On buttons on the system
controller panel.
3. Enter Y when the system prompts you to attempt data file
recovery.
In the event of a power failure, you must initiate file recovery
to recover the file content.
4. Check the output in the stacker trays to find the last
completed page.
Ask the host operator to retransmit the job or jobs beginning
at that point.
Calling for service
Before calling the Customer Service Support Center (CSSC),
make sure you have read this chapter and have tried the
corrective actions described here. If the problem persists, gather
the necessary information (described in this section) and call the
appropriate CSSC phone number.
Using the PROBLEM command before placing a service call
There are two conditions under which you should enter the
PROBLEM command:
• When the system recognizes a problem that cannot be
corrected and directs you to enter the PROBLEM command.
• When you are experiencing difficulties that you want to
report to service. Prior to placing a service call, you should
enter PROBLEM to get the 6-digit dispatch code from the
system.
1. When you enter PROBLEM, the following messages display:
PROBLEM F01 PROBLEM ANALYSIS:RUNNING
PROBLEM ANALYSIS RESULTS - DISPATCH CODES
WHICH OF THE FOLLOWING TYPES OF PROBLEMS DO YOU WISH TO
REPORT?
1. COPY QUALITY PROBLEMS
2. FREQUENT JAMS
3. OUTPUT TRAY PROBLEMS
XEROX 4050/4090/4450/4650 LPS OPERATOR GUIDE 8-23
- Xerox 4050/4090/4450/4650 1
- Laser Printing Systems 1
- Operator Guide 1
- Laser safety 3
- Operational safety 3
- Ozone information 4
- Radio communication 4
- Table of contents 5
- 4. Printing jobs 4-1 6
- 6. Printer maintenance 6-1 7
- 5. Print job maintenance 5-1 7
- 7. Shutting down the LPS 7-1 8
- 8. Solving problems 8-1 8
- Appendices 8
- Glossary GLOSSARY-1 9
- Index INDEX-1 9
- Introduction 11
- Related publications 12
- Printing color jobs 13
- 1. Overview 15
- LPS features 16
- 4050 LPS 17
- 4090 LPS 17
- 4650 LPS 17
- 4450 LPS 17
- System components 18
- Optional components 19
- OVERVIEW 20
- System controller options 21
- Print job sources 23
- Basic system functions 24
- Commands 25
- 2. Setting up the LPS 27
- 9-track magnetic tapes 29
- 18-track cartridge tapes 30
- SETTING UP PRINT JOB SOURCES 31
- Control panel switches 34
- Powering on the tape drive 37
- Loading a 9-track tape 37
- Unloading a tape 40
- Powering off the tape drive 40
- Locating CTS components 42
- Powering on the 180 CTS 45
- Loading a tape 45
- Receiving offline jobs 48
- Placing the LPS online 49
- Taking the LPS offline 49
- Starting HIP 50
- Changing hosts 51
- Placing HIP online 51
- Taking HIP offline 52
- 4. Printing jobs 53
- Setting up feeder trays 54
- Setting up output trays 54
- Printing samples 55
- Starting a print job 56
- PRINTING JOBS 57
- Checking printer status 59
- Checking job status 62
- Managing print jobs 63
- Ending a print job 64
- Interrupting a print job 64
- Stopping a HIP print job 65
- 5. Print job maintenance 67
- PRINT JOB MAINTENANCE 68
- Adding stitcher wire 69
- Adjusting form alignment 69
- Changing paper size 72
- Loading feeder trays 72
- Selecting feeder trays 76
- Displaying cluster status 78
- Setting current trays 79
- Modifying current trays 80
- Error conditions 81
- Using the FEED command 82
- Selecting output trays 83
- Unloading output trays 85
- Unloading the sample tray 86
- <CON> on the keyboard 87
- 6. Printer maintenance 89
- Cleaning the diskette drive 98
- Cleaning exterior surfaces 99
- Copying and backing up files 99
- PRINTER MAINTENANCE 100
- Handling diskettes 103
- Formatting a diskette 104
- 14. Install the new wiper 110
- Setting the time and date 112
- Time and status display 113
- A T T N 114
- 7. Shutting down the LPS 117
- SHUTTING DOWN THE LPS 118
- 8. Solving problems 119
- SOLVING PROBLEMS 120
- Additional diagnostic tests 121
- Paper jams 122
- ENTER CON O 123
- PRINTER JAM IN AREA see IOT 123
- Clearing area 1A 124
- Clearing area 2A 125
- Clearing areas 3 through 5 125
- Clearing areas 6 and 6A 128
- Clearing area 7 129
- Clearing areas 8 and 9 130
- Clearing areas A and B 131
- Paper misfeeds 133
- Frequent paper misfeeds 134
- Stitcher/stacker problems 136
- Blank display 138
- Rasterization messages 138
- System rollover 139
- Power loss 140
- Calling for service 141
- A. Paper 145
- Paper storage 146
- Paper conditioning 147
- Paper curl 148
- Meter reading 149
- METER READING AND REPORTING 151
- Glossary 157
- GLOSSARY 158
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