Xerox Phaser 6022 User Manual Page 101
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting
Xerox
®
Phaser
®
6022 Printer 101
User Guide
The Printer Does Not Print
Probable Causes Solutions
The printer is in Power Saver mode. Push the control panel button.
PrintingScout displays an error message. Follow the instructions in the PrintingScout message to correct the
problem. If the error persists, contact your Xerox representative.
The printer is out of paper. Load paper into the tray.
A toner cartridge is empty. Replace the empty toner cartridge.
The Error Indicator is blinking. If the Ready Indicator is off, the printer has stopped working. Turn
off the printer, then turn it on again. If the error persists, contact
your Xerox representative.
Both control panel indicators are off. Turn off the printer, confirm that the power cord is plugged in
correctly to the printer and the outlet, then turn on the printer. If
the error persists, contact your Xerox representative.
The printer is busy.
• If the Ready Indicator is flashing, it is normal. A previous print
job could be the problem. Use PrintingScout to delete all print
jobs in the print queue.
Load the paper in the tray.
• If the Ready Indicator is not flashing after you send a print job,
check the USB connection between the printer and the
computer. Turn off the printer, then turn it on again.
The printer cable is disconnected. If the Ready Indicator is not flashing after you send a print job,
check the USB or Ethernet connection between the printer and the
computer.
The wireless connection has been disrupted. To check the status of your wireless connection, print the
Configuration Page and check the status for Link Quality.
• If Link Quality lists as No Reception, check your router and
modem to ensure that they are transmitting a signal.
• If Link Quality lists as Good, Acceptable, or Weak, enter the IP
address of the printer in a browser window. If you can access
CentreWare Internet Services for your printer, but the printer still
does not print, reinstall the print driver.
- Contents 3
- 4 Paper and Media 59 4
- 5 Printing 71 5
- 6 Maintenance 81 5
- 7 Troubleshooting 99 5
- A Specifications 117 6
- Notices and Safety 10
- Electrical Safety 11
- Power Cord 12
- Emergency Turn Off 12
- Operational Safety 13
- Printer Supplies 14
- Maintenance Safety 15
- Printer Symbols 16
- Features 19
- Parts of the Printer 20
- Rear View 21
- Control Panel 21
- Item Name Description 22
- Power Saver Mode 23
- Information Pages 24
- Administrative Features 25
- Meter Readings 26
- More Information 27
- Installation and Setup 29
- Connecting the Printer 32
- Connecting to Wi-Fi Direct 35
- Configuring AirPrint 36
- Google Cloud Print 37
- Installing the Software 38
- Installing the Print Driver 40
- Adding the Printer 41
- Configuring Network Settings 42
- Internet Services 48
- Resetting the Printer 49
- Configuring System Settings 50
- Configuring Secure Settings 51
- Configuring the Job Timeout 52
- CentreWare Internet Services 53
- Configuring IPsec Settings 54
- Configuring SSL Settings 56
- Managing Certificates 57
- Enabling HTTPS Communication 58
- Paper and Media 59
- Supported Paper 60
- Paper Storage Guidelines 61
- Supported Custom Paper Sizes 62
- Loading Paper 63
- Printing on Special Paper 67
- Printing on Glossy Cardstock 69
- Printing 71
- Selecting Printing Options 72
- Macintosh Printing Options 74
- Mobile Printing Options 75
- Before You Begin 76
- Using Custom Paper Sizes 77
- Setting Up 2-Sided Printing 80
- Maintenance 81
- Cleaning the Printer 82
- Cleaning the Exterior 83
- Cleaning the Interior 83
- 4. Close the rear cover 87
- Color Registration 88
- Adjusting Paper Type 89
- Adjusting the Fuser 90
- Adjusting the Altitude 90
- Ordering Supplies 91
- Toner Cartridges 92
- Recycling Supplies 93
- Managing the Printer 94
- Moving the Printer 96
- After moving the printer: 97
- Troubleshooting 99
- General Troubleshooting 100
- The Printer Does Not Print 101
- Printing Takes Too Long 102
- Paper Jams 103
- Locating Paper Jams 104
- Clearing Paper Jams 105
- Troubleshooting Paper Jams 108
- Paper Jam Message Stays On 109
- Label and Envelope Misfeeds 109
- Print-Quality Problems 110
- Symptom Cause Solution 112
- Getting Help 115
- Standard Features 118
- Physical Specifications 119
- Environmental Specifications 120
- Electrical Specifications 121
- Performance Specifications 122
- Controller Specifications 123
- Regulatory Information 125
- Basic Regulations 126
- European Union 127
- Information 127
- Paper Types 128
- ENERGY STAR 128
- Germany 129
- Turkey RoHS Regulation 129
- Material Safety Data Sheets 131
- This appendix includes: 133
- All Countries 134
- North America 135
- Battery Symbol Note 137
- Battery Removal 137
- Other Countries 138
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