Xerox XE60 User Manual download pdf (Page 57)

How is a replacement obtained?

Our replacement program is the easiest and quickest way to provide you with a fully

operational unit. Upon your authorization to accept a replacement unit and with

appropriate security (credit card authorization), we will, at no cost to you, promptly ship

a replacement unit. The replacement unit we ship to you may be reconditioned by

Xerox. The unit that needs service must be packed and returned to us. Upon its

receipt, we will release your credit card security. Replacement service is only available

during the first two years of the warranty period; during the third year, your unit is

shipped free of charge to Xerox for repair and then returned to you (see below).

How is warranty repair service obtained?

If you prefer that we repair your unit instead of replacing it with another unit, our

Customer Service Representative will explain how to obtain repair service under this

warranty. Please save the original packaging materials to facilitate shipment. Repair

service is available during all three years of the warranty period.

What must you do?

Your unit is designed to perform with a minimum amount of user maintenance. You

are, however, responsible for the required user maintenance described in the User

Guide provided with your unit. This required user maintenance includes replacement

of the toner cartridge, clearing paper misfeeds, cleaning the unit and other routine and

preventive maintenance.

What the warranty does not cover

This warranty covers only defects in materials and workmanship provided by Xerox

and does not cover equipment damage or malfunction from misuse, abuse, accident,

act of God, defect in non-Xerox supplies, use with incompatible hardware or software,

or non-Xerox alteration, modification or upgrade. Improper return shipping, packaging

or shipping damage is not covered, unless the unit is packaged and shipped in

accordance with Xerox replacement procedures or via an authorized Xerox Service

Access Center. Replacement of the toner cartridge and other supplies are customer

maintenance responsibilities and are not covered by this warranty.

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Xerox XE60 User Manual Page 57