Xerox Phaser 4622V/ADN Specifications Page 27

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Xerox
®
Small-business-class Black-and-white Printers and Multifunction Printers Evaluator Guide 27

Unrivaled Service and Support
Behind every Xerox
®
product is a large network
of customer support that’s unrivaled in the
industry and available when you need it.
Xerox service professionals use leading-edge
technologies to keep you up and running.
They’re even linked to the engineers who
designed your product, so you can be confident

®
supplies are always readily available.
Total Satisfaction Guaranteed*
The exclusive Xerox Total Satisfaction
Guarantee, recognized as unique in the industry,
covers every Xerox
®
Phaser
®

®
device that has been continuously maintained
by Xerox or its authorized representatives under
a Xerox express warranty or Xerox maintenance
agreement. You decide when you’re satisfied.
Xerox
®
Office Services Support
Asset Management Services

and tools to optimize an enterprise’s office
output infrastructure and reduce hard costs.

ownership and management for break-fix
service of all brands of office output devices,
regardless of manufacturer.

procure, monitor and replenish all document-
related supplies proactively.
Imaging and Output Management Services

management of office output from all output
devices, regardless of manufacturer.

solutions for capturing, managing, retrieving
and distributing information into digital
repositories.
Support Services


computer product acquisition solution that
uses a single-point-of-contact model while
lowering the total cost of acquisition.

enterprise services, managed through a
centralized single point of contact and
delivered through either an on-site or off-site
model.


customer education.
Access Managed Services

designed and implemented customer-managed
solutions.
Xerox eConcierge
®
Program*
Free extended service coverage for eligible
Xerox
®
printers and multifunction printers
through Xerox eConcierge
®
. Let the free Xerox

every aspect of tracking and ordering printer
supplies for your networked printers for Xerox,
HP, Lexmark and other leading brands.
The Xerox
®

®
desktop
application sends an automatic alert when
supplies are low and it’s time to order
replacements–before you run out. The
application automatically identifies each printer
model and its associated supplies, so you don’t

and high-capacity toner cartridges, when
available.
Additional Information Sources
Customer Documentation:



On the Web:
www.xerox.com/office for:




www.xerox.com/office/support for:
Support and service information, including the
same troubleshooting Knowledge Base used by
Xerox Customer Support staff to provide the
latest technical information on:




* Geography dependent
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