Xerox 90-8019-800 Datasheet Page 112
- Page / 128
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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DocuMate 152 Scanner User’s Guide 107
Maintenance
Troubleshooting
In addition to the troubleshooting information contained in this
section, please see the Readme file on your installation CD. The
Readme file contains additional information that may help you
diagnose problems with the scanner.
If you try the troubleshooting procedures described in this section
and in the Readme file, and the scanner still has problems, you
may have a malfunctioning scanner. Refer to the technical support
card that you received with your scanner. Also visit our web site at
www.xeroxscanners.com for additional technical information.
Problem: The scanner won’t scan. What’s wrong?
Check for one of these possible problems:
• Are the cables loose or not plugged in securely? Inspect
the cable connections. Make sure the cables are plugged in
securely.
• Is the scanner’s status light on? Turn on the scanner’s
power. If the status light doesn’t come on, plug the power
supply into another electrical outlet.
• Did you restart the computer after installing the software?
If you didn’t restart the computer, it may not have loaded all of
the software files. Try restarting your computer.
• Did you plug the scanner into a USB hub? If you’re using a
USB hub to connect the scanner, the hub must have its own
power supply. If the hub does not have its own power supply,
plug the scanner into a USB port on the computer.
• Did you select another scanning source in the PaperPort
Scan Pane? If you use multiple devices with your computer,
you may have selected another source for images. Start the
PaperPort software and click the Scan icon, then make sure
Xerox DocuMate 152 is selected as the scanner.
Problem: During installation I got the error message:
PaperPort Installation is not complete. What do I do?
The installation procedure was not successful. You need to reinstall
the PaperPort software.
Problem: With AutoCrop to Original selected, sometimes
I get blank pages, or pages with lines. What’s wrong?
The pages were probably scanned in crooked, or skewed. To use
AutoCrop to Original, the pages must be scanned in straight.
Adjust the paper guides on the scanner so pages feed in straight.
- DocuMate 152 1
- Table of Contents 4
- What’s in the Box 6
- What You Need 8
- Documentation 8
- Step 1: Assemble the Scanner 10
- Installation 11
- Step 2: Install the Software 12
- Software About the Software 23
- To register your scanner: 25
- Scanning 26
- Load and Scan Documents 27
- Scanning from Other Software 33
- PaperPort Properties 39
- Text Documents Properties 40
- Image Documents Properties 42
- Storage Properties 43
- Selecting Page Format Options 45
- Image Formats 46
- Text Formats 47
- Renaming a One Touch Button 49
- To select options: 50
- The Device Settings Tab 59
- Scanning to Multiple Folders 61
- Configuring Before Scanning 65
- To scan with OCR: 67
- To scan with sPDF or nPDF: 76
- Scan and Burn to a CD 77
- On the PaperPort desktop 96
- To setup your scanner: 99
- Scanning from PaperPort 100
- To scan an item using WIA: 103
- Fine Tuning Your Scans 107
- Maintenance 109
- Clearing Paper Jams 110
- Troubleshooting 112
- Uninstalling Your Scanner 115
- To Install Another Driver 116
- Part Name Part Number 118
- Appendix A Notices 120
- It’s Illegal in Canada 121
- Energy Star for the USA 123
- RoHS and WEEE Compliance 123
- 05-0692-100 128
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