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DocuTech 128/155/180 HighLight Color Operator Guide 6-1
6 Service and supplies
After the installation of your printer, there are a few ongoing tasks
that must be performed. These tasks may include all or some of
the following:
• Maintaining an adequate inventory of consumable supplies
• Overseeing routine maintenance and meter reporting
• Arranging additional operator training
• Printing additional documentation
• Placing service calls for hardware problems
As the installation coordinator, it is your responsibility to designate
a person or persons to perform these tasks. This chapter
describes these tasks and some of the support services available
to customers. There is also a description of commonly used
consumable supplies and a supplies checklist.
Xerox support services
Many services are provided in support of your printer. This section
contains information on the following services:
• Customer Support Center
• Customer Education
• Supplies Order Service
Prior to installation, your sales representative is available to
answer your questions about products, services, or billing.
However, if you need assistance in resolving application-related
problems or questions, call Customer Support (refer to the
following section of this chapter). Your systems analyst is also
available to assist you with applications development.
Customer support
The customer support center is available to address your
application problems or to direct you to the appropriate
documentation.
- Operator 1
- Table of Contents 5
- 4 Problem Solving 6
- 5 Technical information 6
- 6 Service and supplies 7
- Introduction 9
- Conventions 10
- 1 Safety notices 11
- Ozone safety 12
- Operation safety 12
- The Regulation 15
- Check your understanding 16
- Additional queries 17
- Safety notices 18
- 2 System components 19
- Functional overview 20
- Data formats supported 21
- Paper weights 22
- System software and job flow 24
- Printer overview 25
- High volume printer 26
- Sample tray 28
- Attention light 28
- Purge tray 28
- Inverter feeder/stacker 29
- Feeder/stacker modules 30
- Production publisher 32
- Interposer 33
- Finisher 34
- The bindexer 34
- The stitcher 34
- The stacker 35
- The binder 35
- The top tray 35
- Bypass transport 35
- 7 by 10 inch enablement kit 36
- Paper paths 36
- Bypass transport paper path 39
- The System 41
- Moving the controller 42
- Tape drives overview 42
- Paper sizing and print speed 44
- System components 46
- 3 Routine maintenance 47
- Finisher precaution 48
- Storing paper 49
- Conditioning paper 50
- Paper curl 51
- Adding paper to tray 1 or 2 52
- Adjusting for paper curl 55
- Adjusting the decurler lever 57
- Maintaining the printer 58
- Inserting a CCU 65
- Storing the cart and CCU 67
- Adding fuser shield 69
- Waste containers 73
- Cleaning the DVD drive 79
- Cleaning the diskette drive 79
- Cleaning the Q1107 sensor 83
- Cleaning the Q1164 sensor 84
- Cleaning the display 85
- Clearing the Q1201 sensor 86
- Clearing the Q1213 sensor 91
- Cleaning the binder 93
- Cleaning the binder platen 95
- Cleaning the flappers 96
- Cleaning the calipers 97
- Closing the binder 98
- Storing the binder tape reels 105
- Routine maintenance 114
- 4 Problem Solving 115
- Resolving a processor problem 116
- Clearing paper jams 120
- Problem Solving 122
- Figure 4-3 Area 4 122
- Figure 4-4 Area 5 122
- Figure 4-5 Area 6 123
- Figure 4-6 Area 7 123
- Figure 4-9 Area 10 126
- Figure 4-15 Area 16 130
- Incorrect paper size message 136
- Interposer problems 137
- Finisher problems 137
- Binder tape fault 139
- Stitcher spool A fault 140
- Customer Support Center 144
- 5 Technical information 147
- Additional paper capacities 149
- Printer satisfaction guides 150
- Stock satisfaction guides 151
- Technical information 152
- Using various stocks 153
- Using non-standard stock 156
- Paper stock rotation 157
- Limitations 158
- Finisher satisfaction guides 160
- 6 Service and supplies 165
- Operator training 166
- Supplies service 166
- Meter reading and reporting 168
- Consumable supplies table 168
- Service and supplies 174
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