Xerox DocuPrint P8ex User Manual download pdf (Page 44)

Printer Problems

6-2 DocuPrint P8ex Reference Guide

Printer Problems

If you have any problems with the operation of your DocuPrint

P8ex printer, refer to Table 6.1. If the problem cannot be solved by

carrying out the instructions in this table, call the Xerox Helpline.

Table 6.1 Solving Printer Problems

Problem Possible Cause Remedy

The printer does not

print.

The interface cable is not

connected properly.

Check the interface cable connection.

The interface cable is defective. Swap the cable with one known to work.

If printing is now possible, replace the

defective interface cable.

The port setting is incorrect. Check the Windows printer settings to

make sure that the print job is being sent

to the correct port (for example, LPT1).

The image cartridge is not installed

properly.

Remove and reinsert the image

cartridge.

A paper jam has occurred. Clear the paper jam (refer to “Clearing

Paper Jams” in section 3-1).

The printer may be configured

incorrectly.

Check the application to make sure that

all print settings are correct.

The printer driver may be incorrectly

installed.

Remove the printer driver by deleting the

Xerox DocuPrint P8ex icon. Then

reinstall the printer driver as described in

section 1-4-1. Try printing a test page.

Printer is in manual feed mode

(PAPER light is blinking).

Push the On/Off-line button to print.

Table 6.1 Page 1 of 4

1 2 ... 39 40 41 42 43 44 45 46 47 48 49 ... 81 82

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Xerox DocuPrint P8ex User Manual Page 44