Xerox DOCUSP 50.XX User Manual

User GuideXerox Document Services Platform SeriesDocuSP Remote Services701P44134June 2005Versions 50.xx

6 User GuideHow do I start using Remote Services?Contact Click [Contact] to open an automatically addressed email message you can send to Xerox Suppor

User Guide 73 How can I customize application preferences?There are a number of default settings you may customize. You may specify which application

8 User GuideHow can I customize application preferences?• Automatic Synchronization with Xerox is enabled by default. • You can enter or edit the Prin

User Guide 9How can I customize application preferences?Remote Monitoring] option. Selecting the information icon opens a window that presents remote

10 User GuideHow can I customize application preferences?Modify proxy server settingsTo modify proxy server settings:1. Select [Home: Setup: Network S

User Guide 114 How do I request Xerox support?When you want to request assistance from Xerox Support, you can call the Xerox Support Hotline through s

12 User GuideHow do I request Xerox support?3. Click [Submit].Your request is placed in a queue.Your queue displays in the eCare Support dialog window

User Guide 135 How does Xerox ensure quality support?To ensure and maintain optimum operability of your print environment, Xerox Support may ask you t

14 User GuideHow does Xerox ensure quality support?Remote Monitoring (RM)Remote Monitoring is a timer-based script that automatically captures and tra

User Guide 15Download and Execute ScriptThis Support Request enables the Xerox Support team to remotely load an additional script on a device and imme

Prepared by: Xerox Corporation Global Knowledge and Language Services 800 Phillips Road 845-17S Webster, New York 14580 ©2005 by Xerox Corporation.

16 User GuideHow does Xerox ensure quality support?

User Guide 17How are problems identified and reported?6 How are problems identified and reported?Xerox Support may identify and resolve most of your o

18 User GuideHow are problems identified and reported?To capture machine and/or job data1. Select [Problem Reporting: Capture]. Once the Capture windo

User Guide 19How are problems identified and reported?TransferThe Transfer utility enables your site operator to transmit previously captured data as

20 User GuideHow are problems identified and reported?Capture & TransferTo capture and transfer data to Xerox in a single step1. Select [Problem R

User Guide 21• Capturing IOT Data (if applicable)• Capture Completed Successfully8. If you want to terminate the capture process before completion, cl

22 User GuideHow are problems identified and reported?• To delete a single file highlight the row and click Delete.• To delete all files listed in the

User Guide 237 Can I automatically submit meter readings?Remote Services includes the feature, MeterAssistant. When this feature is enabled, all meter

24 User GuideCan I automatically submit meter readings?

User Guide 258 Is an activity history available?Information provided on History pageThe Remote Services History page contains a list of activities tha

Table of contentsUser Guide i1 What is DocuSP Remote Services?Benefits of Remote Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

26 User GuideIs an activity history available?

User Guide 27How are software updates delivered?9 How are software updates delivered?Each time the Remote Services application opens, the system check

28 User GuideHow are software updates delivered?

Table of contentsii User Guide9 How are software updates delivered?Types of software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . .

User Guide 11 What is DocuSP Remote Services?DocuSP Remote Services is a Web-based application that enables remote communication and support with Xero

2 User GuideWhat is DocuSP Remote Services?

User Guide 32 How do I start using Remote Services?After your Xerox customer representative installs and configures Remote Services, you can immediate

4 User GuideHow do I start using Remote Services?User accessThere are four types of users who have access to the DocuSP controller. Each type of user

User Guide 5How do I start using Remote Services?Support Requests Click [Support Requests] to display a table of requests Xerox Support has forwarded