Xerox WorkCentre C2424-5986 User Manual

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WorkCentre® C2424 Copier-Printer
Copyright © 2005 Xerox Corporation. All Rights Reserved.
7-1
This chapter includes:
"Automatic Diagnostic Tools" on page 7-2
"Paper Jams" on page 7-4
"Output Quality Problems" on page 7-26
"Maintenance" on page 7-31
"Moving and Repacking the System" on page 7-51
"Web Links" on page 7-57
Troubleshooting
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Summary of Contents

Page 1 - Troubleshooting

WorkCentre® C2424 Copier-PrinterCopyright © 2005 Xerox Corporation. All Rights Reserved.7-1This chapter includes: "Automatic Diagnostic Tools&qu

Page 2 - Automatic Diagnostic Tools

Paper JamsWorkCentre® C2424 Copier-Printer7-102. Remove paper from the output tray. 3. Pull the jammed paper slowly out of the system. Verify that an

Page 3 - PrintingScout

Paper JamsWorkCentre® C2424 Copier-Printer7-114. Close the control panel. 5. Adjust the output tray for short or long media.For additional informatio

Page 4

Paper JamsWorkCentre® C2424 Copier-Printer7-12Jam at the Front CoverFollow these steps to clear the jam.1. Pull up the latch on the front of the syste

Page 5

Paper JamsWorkCentre® C2424 Copier-Printer7-133. Close the front cover. 4. If you did not find paper in Step 2, follow these steps.a. Lift the contro

Page 6

Paper JamsWorkCentre® C2424 Copier-Printer7-14b. Remove paper from the output tray.c. Open the exit cover. 2424-0182424-019

Page 7

Paper JamsWorkCentre® C2424 Copier-Printer7-15d. Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed. e.

Page 8

Paper JamsWorkCentre® C2424 Copier-Printer7-16g. Close the exit cover. h. Close the control panel. 2424-0222424-016

Page 9 - Jam at the Exit Path

Paper JamsWorkCentre® C2424 Copier-Printer7-175. If you did not find jammed paper in the previous steps, follow these steps.a. Pull Tray 2 completely

Page 10

Paper JamsWorkCentre® C2424 Copier-Printer7-18Jam at Tray 2, 3, or 4Follow these steps to clear the jam for the tray specified on the control panel.1.

Page 11 - 2424-056

Paper JamsWorkCentre® C2424 Copier-Printer7-19b. Slide the side guides until the arrows on the guides match the appropriate paper size and the guides

Page 12 - Jam at the Front Cover

Automatic Diagnostic ToolsWorkCentre® C2424 Copier-Printer7-2Automatic Diagnostic ToolsXerox provides several automatic diagnostic tools to help you p

Page 13 - 2424-189

Paper JamsWorkCentre® C2424 Copier-Printer7-205. Insert the tray into the tray slot and push it completely to the back of the system. 6. If you did no

Page 14 - Paper Jams

Paper JamsWorkCentre® C2424 Copier-Printer7-21b. Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed. c.

Page 15 - 2424-021

Paper JamsWorkCentre® C2424 Copier-Printer7-22Jam at the Document FeederFollow these steps to clear the jam.1. Remove the originals from the document

Page 16

Paper JamsWorkCentre® C2424 Copier-Printer7-233. Remove jammed paper from the document feeder. 4. Close the jam access cover on the document feeder.

Page 17 - 2424-028

Paper JamsWorkCentre® C2424 Copier-Printer7-245. Open the document feeder. 6. Remove jammed paper from under the document feeder or from the document

Page 18 - Jam at Tray 2, 3, or 4

Paper JamsWorkCentre® C2424 Copier-Printer7-257. Close the document feeder. 8. Reinsert paper in the document feeder. For additional information, go

Page 19 - 2424-003

Output Quality ProblemsWorkCentre® C2424 Copier-Printer7-26Output Quality ProblemsYour system is designed to produce consistently high-quality color c

Page 20 - 2424-023

Output Quality ProblemsWorkCentre® C2424 Copier-Printer7-27Solving Print-Quality ProblemsProblem SolutionTransparency Images Are Too Light or Too Dark

Page 21 - 2424-025

Output Quality ProblemsWorkCentre® C2424 Copier-Printer7-28Random Light StripesOne or more color bars are missing on the test page. 1. Run the Elimin

Page 22 - Jam at the Document Feeder

Output Quality ProblemsWorkCentre® C2424 Copier-Printer7-29Diagnosing Copy-Quality Problems When a copy job displays poor image quality, determine if

Page 23

Automatic Diagnostic ToolsWorkCentre® C2424 Copier-Printer7-3PrintingScoutPrintingScout is a tool that is installed with your Windows printer driver.

Page 24 - 2424-049

Output Quality ProblemsWorkCentre® C2424 Copier-Printer7-30Background color, text, or images on copied page are too light or too dark.Press the Clear/

Page 25 - 2424-051

MaintenanceWorkCentre® C2424 Copier-Printer7-31MaintenanceThis section includes: "Adding Ink" on page 7-32 "Emptying the Waste Tray&q

Page 26 - Output Quality Problems

MaintenanceWorkCentre® C2424 Copier-Printer7-32Adding InkYou can load ink any time the system is idle, or when the control panel displays the Ink low

Page 27

MaintenanceWorkCentre® C2424 Copier-Printer7-33Follow these steps to load ink.1. Lift the control panel. 2. Open the ink cover. 3. Determine which i

Page 28

MaintenanceWorkCentre® C2424 Copier-Printer7-345. Place the ink stick into the opening of the appropriate ink-loading bin. Each ink stick is uniquely

Page 29 - Solving Scan-Quality Problems

MaintenanceWorkCentre® C2424 Copier-Printer7-357. Close the control panel. To order ink, contact your local reseller or visit the Xerox web site atww

Page 30 - Enter button

MaintenanceWorkCentre® C2424 Copier-Printer7-36Emptying the Waste TrayEmpty the green waste tray (labeled B) when the control panel displays a message

Page 31 - Maintenance

MaintenanceWorkCentre® C2424 Copier-Printer7-372. Pull the green waste tray (labeled B) completely out of the system. CautionThe waste tray may be hot

Page 32 - Adding Ink

MaintenanceWorkCentre® C2424 Copier-Printer7-384. Insert the waste tray and push it completely into the system.NoteThe waste tray must be out of the s

Page 33 - 2424-013

MaintenanceWorkCentre® C2424 Copier-Printer7-39Replacing the Maintenance KitThe orange maintenance kit (labeled A) contains a maintenance roller that

Page 34 - 2424-015

Paper JamsWorkCentre® C2424 Copier-Printer7-4Paper JamsThis section includes: "Jam at the Exit Cover" on page 7-4 "Jam at the Exit Pa

Page 35

MaintenanceWorkCentre® C2424 Copier-Printer7-402. Pull the orange maintenance kit (labeled A) completely out of the system. 3. Insert a new maintenanc

Page 36 - Emptying the Waste Tray

MaintenanceWorkCentre® C2424 Copier-Printer7-414. Close the side door. Cleaning the Paper Release Blade1. Lift the control panel. 2424-0392424-189

Page 37 - 2424-037

MaintenanceWorkCentre® C2424 Copier-Printer7-422. Remove paper from the output tray.3. Open the exit cover. 2424-0182424-019

Page 38 - 2424-039

MaintenanceWorkCentre® C2424 Copier-Printer7-434. Tilt up the green paper guide toward the front of the system. 5. Clean the white plastic paper relea

Page 39 - Replacing the Maintenance Kit

MaintenanceWorkCentre® C2424 Copier-Printer7-447. Close the exit cover. 8. Close the control panel. 2424-0222424-016

Page 40

MaintenanceWorkCentre® C2424 Copier-Printer7-45Cleaning the Maintenance Kit Wiper BladeThe maintenance kit contains a wiper blade that removes excess

Page 41 - 1. Lift the control panel

MaintenanceWorkCentre® C2424 Copier-Printer7-464. Reinstall the maintenance kit. 5. Close the side door. 2424-0342424-039

Page 42 - 3. Open the exit cover

MaintenanceWorkCentre® C2424 Copier-Printer7-47Cleaning the Outside of the SystemYou can clean the outside of the system with a soft, damp, cloth. You

Page 43 - 2424-159

MaintenanceWorkCentre® C2424 Copier-Printer7-483. Wipe the document glass with the cloth or cotton swab.4. Close the document feeder. 2424-050

Page 44 - 8. Close the control panel

MaintenanceWorkCentre® C2424 Copier-Printer7-49To clean the document feeder:1. Dampen a soft cloth or cotton swab with isopropyl alcohol (using 90 per

Page 45 - 2424-033

Paper JamsWorkCentre® C2424 Copier-Printer7-52. Remove paper from the output tray.3. Open the exit cover. 2424-0182424-019

Page 46 - 5. Close the side door

MaintenanceWorkCentre® C2424 Copier-Printer7-504. Close the jam access door. 5. Lift the document feeder.6. Wipe the underside of the document feeder

Page 47

Moving and Repacking the SystemWorkCentre® C2424 Copier-Printer7-51Moving and Repacking the SystemThis section includes: "Running the WorkCentre

Page 48

Moving and Repacking the SystemWorkCentre® C2424 Copier-Printer7-523. Wait for the system to complete the cool-down cycle. The fan runs until the ink

Page 49 - 2424-161

Moving and Repacking the SystemWorkCentre® C2424 Copier-Printer7-53Repacking the System for Shipment1. Secure the scanhead shipping restraint on the l

Page 50 - 2424-162

Moving and Repacking the SystemWorkCentre® C2424 Copier-Printer7-543. Run the shut-down procedure so the ink solidifies. See "Running the WorkCen

Page 51 - Procedure

Moving and Repacking the SystemWorkCentre® C2424 Copier-Printer7-556. Remove the scanner and package it separately from the rest of the system.a. Disc

Page 52 - 2424-109

Moving and Repacking the SystemWorkCentre® C2424 Copier-Printer7-568. Have two people lift the system. Each person should have: One hand grasp the ha

Page 53 - Maintenance Kit Waste Tray

Web LinksWorkCentre® C2424 Copier-Printer7-57Web LinksXerox provides several web links that offer additional help on your WorkCentre C2424 Copier-Prin

Page 54 - 2424-110

Paper JamsWorkCentre® C2424 Copier-Printer7-64. Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed. 5. I

Page 55 - 2424-116

Paper JamsWorkCentre® C2424 Copier-Printer7-77. Close the exit cover. 8. Close the control panel. 2424-0222424-016

Page 56 - 2424-108

Paper JamsWorkCentre® C2424 Copier-Printer7-89. If you did not find paper in Steps 1–8, follow these steps.a. Pull up the latch on the front of the sy

Page 57 - Web Links

Paper JamsWorkCentre® C2424 Copier-Printer7-9c. Close the front cover. For additional information, go to www.phaserSMART.com.Jam at the Exit PathFoll

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